What are your working hours?

Our offices are open from 9am – 5pm, Monday to Friday, but our engineers work from 8am – 5pm Monday to Friday.

If I have an emergency outside of your normal working hours what should I do?

In the event of an emergency you can call the office number 08450 531193 and you will be connected to our out of hours service. Please leave a message and someone will listen to this and come back to you in the event of an emergency. Booking in scheduled maintenance is not classed as an emergency.

Do you charge for quotation visits?

No, quotations are free of charge.

I have a water leak, what should I do?

Isolate the incoming water supply to the property, most commonly found under the kitchen sink. It would be wise to identify the location of your stop cock as a precaution. In the event of a major leak we recommend isolating the electricity supply on the main fuse board.

I have a gas leak, what should I do?

Gain access to the gas metre and turn the emergency control valve to the off position. The off position is normally at right angles to the pipe.

I have an oil leak, what should I do?

Isolate the source of the oil at the base of the oil tank.

Can we help?